Q: How to wire the eBikePal Link?
A: Disconnect the display from the vehicle’s main EB-BUS cable. Plug the display into the female green CAN connector of the eBikePal Link, and plug the main EB-BUS cable into the male green CAN connector of the eBikePal Link. Supply 5 V power to the Type-C port on the eBikePal Link. The LED on the eBikePal Link will flash red.
Q: Where can I download the mobile app?
A: Download it from the Apple Store and Google Play. Search for “ebikepal” to locate the app.
Q: How does the eBikePal Link communicate with the mobile phone?
A: The eBikePal Link communicates with your phone over Wi-Fi. Launch the mobile app; it will discover and connect to the eBikePal Wi-Fi SSID.
Q: How does the eBikePal Link communicate with the mobile phone?
A: The eBikePal Link communicates with your phone over Wi-Fi. Launch the mobile app; it will discover and connect to the eBikePal Wi-Fi SSID.
Q: How do I establish the first-time connection between the app and eBikePal Link?
A: For first-time use, register an account with your email. Wire and power up the eBikePal Link correctly. Log in to the app with your account credentials. A QR-code-scanning page will appear. Scan the QR code printed on the back of the eBikePal Link, and the app will connect to the device. Note: Power on the eBikePal Link before scanning the QR code.
Q: Why can’t I find the eBikePal Link SSID in my phone’s Wi-Fi list?
A: Verify that 5 V power is supplied to the Type-C port of the eBikePal Link. Make sure the power source output is not too low to drive the unit. Check whether the LED flashes red to confirm the device has booted.
Q: Why is the LED on my eBikePal Link off?
A: In rare cases the LED may fail while the eBikePal Link still works. Check whether the SSID eBCI_XXXXXX appears in your Wi-Fi list. If it shows up, the device is functional.
If the LED stays off and no SSID appears, first rule out insufficient supply voltage by trying another power adapter. If the input voltage is around 5 V yet the LED remains off and no SSID is broadcast, the eBikePal Link is defective. Please contact our support.
Q: Does the eBikePal Link bind to a user account?
A: Yes. When you first set up the app, you are prompted to scan the QR code on the back of the unit. A successful scan binds the device to your user account.
Q: How can I unbind it?
A: Tap the “unbind” button at the top of the APP home page to release the binding between the eBikePal Link and your account.
Please note: only the originally-bound account retains access to premium features. Any subsequent account re-binding this hardware will only get basic functions. A paid subscription is required to unlock premium features for other accounts.
Q: Why does my phone lose Internet access over Wi‑Fi while using the eBikePal APP?
A: While diagnosing your e‑bike with the eBikePal APP, your phone’s Wi‑Fi channel is occupied by the eBikePal Link. Use cellular data or switch to another Wi-Fi network for Internet access.
Q: Do I need a subscription for the eBikePal app?
A: After purchasing the eBikePal Link hardware, you receive one-year subscription access covering both basic and premium features starting from your registration date. Starting from the second year, a paid subscription is required for premium features. Basic functions remain permanently available without a subscription.
Q: What are basic features and premium features?
A: Basic features: read fault codes, read hardware and firmware information of controller / battery / display, read system parameters, run system diagnostics.
Premium features: modify system parameters, perform motor-controller firmware updates.
Q: Why can’t I read vehicle data?
A: First, confirm the display is powered on. Next, check that your phone stays connected to the eBikePal Link Wi-Fi. Re-establish the Wi-Fi connection if it drops.